Cultural Intelligence

> Four Factors of Cultural     Intelligence

> Recent Research on Cultural     Intelligence

> The 20-item, Four Factor     Cultural Intelligence Scale     (CQS)

> Results for Specific Factors of     Cultural Intelligence

> Future Research and use of     the 20-item measure of CQ

> More Information



Results for Specific Factors of Cultural Intelligence (CQ)

CQ-Strategy and CQ-Behavior predict Task Performance.

Those who have the capability to make sense of inter-cultural experiences (such as making judgments about their own thought processes and those of others) make higher quality decisions and perform at higher levels in multi-cultural work settings.

Those who have the capability to adapt their verbal and nonverbal behavior to fit specific cultural settings have a flexible repertoire of behavioral responses that enhances their task performance in culturally diverse settings.

In sum:

  • the higher the CQ-Strategy, the higher the performance
  • the higher the CQ-Behavior, the higher the performance

CQ-Motivation and CQ-Behavior each predict Three Different Forms of Adjustment.

Those who are interested in experiencing other cultures and feel confident that they can interact with people who have different cultural backgrounds (CQ-Motivation) are better adjusted in culturally diverse situations.

Those who have a broad repertoire of verbal and nonverbal behavioral capabilities (CQ-Behavior) feel better adjusted in situations characterized by cultural diversity.

This pattern of relationships applies to the three types of adjustment:

  • General Adjustment
  • Work Adjustment
  • Interactional Adjustment

In sum:

  • the higher the CQ-Motivation, the higher the adjustment
  • the higher the CQ-Behavior, the higher the adjustment