Cultural Intelligence

> Four Factors of Cultural     Intelligence

> Recent Research on Cultural     Intelligence

> The 20-item, Four Factor     Cultural Intelligence Scale     (CQS)

> Results for Specific Factors of     Cultural Intelligence

> Future Research and use of     the 20-item measure of CQ

> More Information

The Four Factors of Cultural Intelligence (CQ)

CQ-Strategy is how a person makes sense of inter-cultural experiences. It reflects the processes individuals use to acquire and understand cultural knowledge. It occurs when people make judgments about their own thought processes and those of others. This includes strategizing before an inter-cultural encounter, checking assumptions during an encounter, and adjusting mental maps when actual experiences differ from expectations.

CQ-Knowledge is a person’s understanding of how cultures are similar and how cultures are different. It reflects general knowledge structures and mental maps about cultures. It includes knowledge about economic and legal systems, norms for social interaction, religious beliefs, aesthetic values, and language in different cultures.

CQ-Motivation is a person’s interest in experiencing other cultures and interacting with people from different cultures. Motivational CQ is magnitude and direction of energy applied toward learning about and functioning in cross-cultural situations. It includes the intrinsic value people place on culturally diverse interactions as well as their sense of confidence that they can function effectively in settings characterized by cultural diversity.

CQ-Behavior is a person’s capability to adapt verbal and nonverbal behavior so it is appropriate for different cultures. It includes having a flexible repertoire of behavioral responses that are appropriate in a variety of situations and having the capability to modify both verbal and nonverbal behavior based on those involved in a specific interaction or in a particular setting.